Terms

TERMS OF USE 

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. By using this website, any Embrace Stress Course or Membership site (“School”), you are agreeing to be bound by these Terms of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree to these Terms of Use, please do not use the website.

Your access to and use of this website, as well as all related websites operated by Reset Leadership Ltd (which includes EmbraceStress.com) (collectively the “Site”) is subject to the following terms and conditions (“Terms of Use”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms of Use and acknowledge that any other agreements between you and the Site are superseded and of no force or effect:

1. You agree that the Site itself, as well as all content, videos, training materials, products, services and/or other materials, made available on the Site by us or other third parties, as well as the look and feel of all of the foregoing, (collectively referred to as the “Content”) are maintained for your personal use and information by Reset Leadership Ltd (the “Company”) and are the property of the Company and/or its third-party providers. You agree that such Company Content shall include all proprietary videos, HTML/CSS, Javascript, graphics, voice, and sound recordings, artwork, photos, documents, and text as well as all other materials included in the Site, excluding only the materials you provide. Subject to your compliance with these Terms of Use, the Company hereby grants you a limited license, which is non-exclusive, non-transferable, and non-sublicensable, to access, view, and use the Site solely for your personal purposes. No Company Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by the Company. Modification of the Content or use of the Content for any other purpose is a violation of the copyright and other proprietary rights of the Company, as well as other authors who created the materials, and may be subject to monetary damages and penalties. You may not distribute, modify, transmit or use the content of the Site or any Content, including any and all software, tools, graphics and/or sound files, for public or commercial purposes without the express written permission of the Company.
2. All Content, such as text, data, graphics files, videos and sound files, and other materials contained in the Site, are copyrighted unless otherwise noted and are the property of the Company and/or a supplier to the Company. No such materials may be used except as provided in these Terms of Use.
3. All trade names, trademarks, and images and biographical information of people used in the Company Content and contained in the Site, including without limitation the name and trademark Reset Leadership and Embrace Stress are either the property of, or used with permission by, the Company. The use of Content by you is strictly prohibited unless specifically permitted by these Terms of Use. Any unauthorized use of Content may violate the copyright, trademark, and other proprietary rights of the Company and/or third parties, as well as the laws of privacy and publicity, and other regulations and statutes. Nothing contained in this Agreement or in the Site shall be construed as granting, by implication or otherwise, any license or right to use any Trademark or other proprietary information without the express written consent of the Company or third party owner. The Company respects the copyright, trademark, and all other intellectual property rights of others. The Company has the right, but has no obligation, to remove content and accounts containing materials that it deems, in its sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use. If you believe that your intellectual property rights are being violated and/or that any work belonging to you has been reproduced on the Site or in any Content in any way, you may notify Company at [email protected]adership.co.uk. Please provide your name and contact information, the nature of your work and how it is being violated, all relevant copyright and/or trademark registration information, the location/URL of the violation, and any other information you believe is relevant.
4. While the Company uses reasonable efforts to include accurate and up-to-date information in the Site, the Company makes no warranties or representations as to its accuracy. The Company assumes no liability or responsibility for any errors or omissions in the content of the Site.
5. This website and school are not considered a substitute for psychotherapy or professional medical treatment.
6. When you register with the Company and/or this Site, you expressly consent to receive any notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, or other records or correspondence from the Company. You consent to receive notices electronically by way of transmitting the notice to you by email.
7. If you send comments, responses, or suggestions about the Site to the Company, including, but not limited to, notes, text, drawings, images, designs, or computer programs, such submissions shall become, and shall remain, the sole property of the Company. No submission shall be subject to any obligation of confidence on the part of the Company. The Company shall exclusively own all rights to (including intellectual property rights thereto), and shall be entitled to unrestricted use, publication, and dissemination as to all such submissions for any purpose, commercial or otherwise without any acknowledgment or compensation to you.
8. The Company shall use commercially reasonable efforts to restrict unauthorized access to our data and files. However, no system whether or not password protected can be entirely impenetrable. You acknowledge that it may be possible for an unauthorized third party to access, view, copy, modify or distribute the data and files you store using the Site. Use of the Site is completely at your own risk.
9. The Company will not intentionally disclose any personally identifying information about you to third parties, except where the Company, in good faith, believes such disclosure is necessary to comply with the law or enforce these Terms of Use. By using the Site, you signify your acceptance of the Company’s Privacy Policy, https://embracestress.mykajabi.com/pages/privacy-policy. If you do not agree with this please do not use the website.

Use License

Permission is granted to temporarily download one copy of any downloadable materials on the School’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

1. modify or copy the materials;
2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
3. attempt to decompile or reverse engineer any software contained on the School’s web site;
4. remove any copyright or other proprietary notations from the materials; or
5. transfer the materials to another person or 'mirror' the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Company at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

The Company shall refuse any refund fourteen (14) days after your payment for use of the site and/or any content, either pursuant to the Company’s customer license agreement or otherwise, regardless of the reason for the disruption

11. Disclaimer

The materials on the School and Company websites are provided 'as is'. The School and Company make no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, the School and Company do not warrant or make any representations concerning the accuracy, likely results, suitability of the materials for any users' needs, or the likelihood that they will meet any user’s expectations.

The company shall not be responsible for the reliability, performance, service, or uninterrupted use of the materials on its website or otherwise relating to such materials, sites, or on any third party sites linked to this site (including for example Stripe, Paypal, GoDaddy). Any such problem shall be governed solely by the agreement between you and that provider.

12. Limitations

In no event shall the School or Company be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the Company or School’s website, even if the Company or School or an authorized supplier of the School has been notified orally or in writing of the possibility of such damage.

13. Revisions and Errata

The materials appearing on the Company and School’s website may include technical, typographical, or photographic errors. The School does not warrant that any of the materials on its web site are accurate, complete, or current. The Company may make changes to the materials contained on its web site at any time without notice. The Company does not, however, make any commitment to update the materials.

14. Links

The Company has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by the Company of the site. Use of any such linked website is at the user's own risk.

15. Site Terms of Use Modifications

The Company may revise these Terms of Use for its website at any time without notice. By using this website or School you are agreeing to be bound by the then current version of these Terms of Use.

16. Governing Law

Any claim relating to the Company’s or School’s website shall be governed by the laws of England without regard to its conflict of law provisions. If a dispute arises under this Policy we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: UK.

17. You agree to indemnify and hold the Company and each of its directors, officers employees, and agents, harmless from any and all liabilities, claims, damages and expenses, including reasonable attorney’s fees, arising out of or relating to (i) your breach of this Agreement, (ii) any violation by you of law or the rights of any third party, (iii) any materials, information, works and/or other content of whatever nature or media that you post or share on or through the Site, (iv) your use of the Site or any services that the Company may provide via the Site, and (v) your conduct in connection with the Site or the services or with other users of the Site or the services. The Company reserves the right to assume the exclusive defense of any claim for which we are entitled to indemnification under this Section. In such event, you shall provide the Company with such cooperation as is reasonably requested by the Company.

One-on-One Coaching

All new clients agree to these terms when embarking on coaching with ResetLeadership Ltd.

Payment

For individuals – we will invoice you prior to your first session with payment details. These can be made with all major credit cards via Paypal or Stripe, or by direct bank transfer
For companies – we take payment by bank transfer and ask for payment upfront unless it’s for long term team projects or is agreed upon.

To hold your first session, we require payment 3 working days in advance. Until payment has been received, we can’t start your coaching journey.

Discounts - Any special discounts will be valid for a limited time only, which will be outlined clearly to you. Discounts cannot be applied in relation to any other offers.

Session Cancellation / Postponement

You may cancel or change your coaching session up to 48 hours prior to that session’s start time.
Canceling or postponing within 48 hours of your next session will result in you losing the cost and benefits of that session.

IMPORTANT – Please always give 24 hours notice if changing your session times to avoid losing the value of your session. We love being flexible and working around your schedule, however, if inadequate time is given (less than 24 hours notice), we are left with an empty slot that could have been filled, with a loss to our business and real inconvenience to our Coaches. This can easily be prevented.

Until payment is received by new clients, these slots are not confirmed and can be lost to other clients.

Guarantees
If you are not satisfied with your coaching experience after your first session days, you can speak with one of our team and if you need to be re-matched with a suitable coach we can arrange that if possible. If this is not possible we will issue a refund.

The results you achieve, depend very much on you and your engagement, openness, effort, and time investment in the process. Each client we work with is very different and so are the results achieved, so it would be irresponsible to offer you guarantees.

Time

It is your responsibility to confirm the agreed session, to be communicative with your coach if you need help between sessions, and to be on time for each session.
Please notify your Coach if you will be late. The amount of time you are late will simply be deducted from the time you have.
Repeated lateness cannot be tolerated. To get the most from your coaching experience, we advise you to come 15 minutes early to every session to prepare and ground yourself to get the most from that session.

Frequency + Expiry

Keeping momentum is key to the success of your coaching. For best results, we recommend you see your coach weekly to twice monthly.
Remaining coaching sessions expire if unused after 6 months. This is entirely avoidable by promptly using your coaching sessions within the agreed time.
Your ResetLeadership or Embrace Stress Coaching program sessions will expire if not used in the timeframe below - this serves you ultimately to ensure you maximize our approach which requires a steady pace and retains valuable momentum which takes time to build up if lost.
1-6 session programs – after 4 months from purchase, sessions expire.
9 session programs – after 6 months from purchase, sessions expire. For additional time, please consult your coach.
12 session programs have 12 months to expiry.

Privacy and Client Confidentiality

All information you share with ResetLeadership Ltd, from the very first inquiry to your post-coaching feedback form is treated as private and confidential.
Our coaching team keeps an internal tracker of each session and each clients progress which may be shared with a senior coaching team for continual supervision, feedback, and quality control.
We value your privacy above all and have built our reputation on consistently dealing with highly sensitive information and ensuring our clients' privacy is consistently protected. Please see our privacy policy for additional details.

Come prepared for your sessions

Bring a notebook, pen, or use your phone recorder to record if that suits you better.
Having your homework or actions completed and ready to discuss is important to keep progressing, this is your work as an accountable client. It is not the Coach’s responsibility to send you session notes, it is important you take note of what you need to act through the sessions, take notes of what you need to remember and track your coaching journey to fully maximize the value. All ResetLeadership or EmbraceStress Coaches send exercises and tools by email throughout the journey in addition to this.

We expect you to hold yourself accountable, be active in the process, and complete all agreed actions with your Coach between sessions to get full value from the program. If these are not completed, you can not expect to achieve the results our clients achieve.

Ultimately, the success of your coaching journey is based on your commitment, input and effort.

Last Updated: June 13th 2020